Customer Services

Contact us via Phone

Order Queries
If you would like to make an order, or have a query about your order,
please call us on
(01624) 811550
(01624) 819082

Monday to Friday: 10am until 5.30pm
Saturday: 9am until 5.30pm
Sunday: CLOSED

Isle of Man and UK Offices

Contact us Online

Order Queries
If you would like to make an order, or have a query about your order, please use the contact form on the Store Locations Page,
or simply email

enquiries@outdoorsramsey.co.uk
(Emails are replied within 48 hours)

WHERE ARE WE?

FIRST STORE
OUTDOORS RAMSEY LIMITED
ALBERT ROAD 
CHRISTIAN STREET 
RAMSEY 
ISLE OF MAN 
IM8 2EL

Monday to Saturday - 8:30am to 5:30pm
Sunday - CLOSED

Tel: 01624 811550
E-Mail: enquiries@outdoorsramsey.co.uk
Shop 1 located opposite Ramsey Bus Station

SECOND STORE
OUTDOORS RAMSEY LIMITED
QUEEN'S PROMENADE 
RAMSEY
(within Sure Strike Bowling Centre)
ISLE OF MAN
IM8 1ET 

Monday to Friday - 10am to 5:30pm
Saturday - 9am to 5:30pm
Sunday - CLOSED

Tel: 01624 819082
E-Mail: enquiries@outdoorsramsey.co.uk

Outdoors UK Offices
Manchester Business Park
Manchester
M22 5TG 



Delivery 

Orders are always shipped at the first opportunity.

"3-5 working days"
Majority of orders placed before 4pm are dispatched the same day, for attempted delivery within 5 days to UK, Ireland, Isle of Man, Scotland and Channel Isles.

"International Orders"
Majority of orders placed before 4pm are disbatched same working day for attempted delivery within 14 days.
All post will be sent via Royal Mail Parcel Force and transferred to your local/International delivery companies.
All items will be on recorded delivery and may need a signature upon arrival.

"BFPO" - This type of delivery is for Armed Forces ONLY and cannot be used for civilian or business deliveries.

Next Day Delivery
Next day delivery* is available on orders placed before 12pm.
Orders proccessed after 12pm will be delivered the day after.
Next day delivery* is only available if there is a courier in your area, and the items ordered are in stock.

When the courier service is not available in your area, we will arrange for an alternative carrier to deliver your goods, this will not be next day delivery*.

At the time of placing your order, you will be given full information about your delivery options.

Exceptions apply
Certain exclusions may apply from next day delivery for instance:

Rural Areas, where there is no courier available.

Digital photos and photo gifts.
Gift cards.
High value items and larger items such as Kayaks as in most instances they are delivered by specialist carriers.
Items on a delay will be delivered as soon as they become available.
Some items may be sent from multiple store locations and therefore some of your order may not be available for next day delivery. However, you will not incur any additional delivery charges as a result of this
.
Next Day delivery is not available during our Sale period or Bank Holidays.
Our delivery charge for most orders is £3.99*
This Excludes kayaks, paddles, bouyancy aids and selective liquids.
You will be notified for any additional costs.

When you place an order, you will be notified of estimated dispatch and delivery dates for your order, based on the availability of your items and the delivery options you choose.

In busy periods orders may take longer to dispatch however we endevour to process your order as quickly as possible. Once your order has been made online, it goes through our picking, packing, labelling and dispatching processes. After these processes have been completed, most goods (excluding small or very large items) will be shipped by courier on a next day service.

The order will be delivered during office hours and may require a signature. Orders to more remote areas are dealt with on an individual basis but all valuable orders are shipped using an insured service. Smaller or less valuable orders will be shipped by Royal Mail.

We reserve the right to charge more for delivery as appropriate in exceptional circumstances, if the order is to be delivered to a remote area as signified above, or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.

If the item is returned to us due to a missed delivery/collection then we will refund the cost of the items not including the delivery cost.

 

 

 

 

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